Shop Policies

I am happy to answer any questions before or after you place your order! Please message me via the goimagine message center or email me at

Your satisfaction is important to me!

Each of my items are handmade to order in my home studio in Glencoe, AL.

Processing Times: 

  • Please see individual listing for processing times.

  • If you order multiple items with different processing times all items will ship according to the longest processing time.

  • If you need your item sooner, please contact me before you place your order and I will be happy to discuss the options for expedited processing. 


  • Shipping is via USPS. 

  • Delivery time is dependent upon current USPS conditions. 

  • Please carefully provide the correct mailing address. Items returned due to incorrect address will not be refunded and customer is responsible for the shipping charge to resend. 

  • If the package shows damage when delivered please photograph the damage before opening. Also photograph any damage to the product. Please email photos to

  • If an item is broken or damaged in shipping I will repair or replace it at no charge, please message me to make arrangements.


  • Not all items are eligible for returns, refunds or exchanges. Please read carefully.

  • I do not offer returns, refunds or exchanges on custom orders unless there has been an in-house error. Custom orders would be considered a product that you have requested a specific blend of colors, embellishments, names, phrases, logo, etc that is outside of what is shown on the listing purchased. 

  • Returns are accepted on non custom orders under the following conditions: 

  • Non custom orders are considered a product made with no modifications or personalization and are just as shown on the listing purchased.

  • Customer must email within 3 days of delivery.

  • Customer is responsible for return shipping, item needs to be returned within 7 days. 

  • A refund will be processed once the item is received back in the same condition it was sent.

  • If an in-house error is made I will work diligently to correct the error.


  • You may cancel your order within 4 hours of purchase, for any reason, for a full refund.

Custom Orders:

  • I absolutely LOVE doing custom orders and would be happy to help you create that one of a kind unique item for your celebration! Please email me or message me and let me know what you have in mind. I will then contact you with some ideas and suggestions.

  • Please note — custom orders are to be paid in full before any work begins on your item(s). 

  • No refunds are given on custom orders. Once you receive the item if there is a problem please contact me directly within 3 days of delivery. 

Please Note: Actual colors may vary from colors shown based on your device settings. 

Thank you so much for supporting me and my small business!