I am happy to answer any questions before or after you place your order! Please message me via the goimagine message center or email me at thedizzygrape@gmail.com

Your satisfaction is important to me!

Each of my items are handmade to order in my home studio in Glencoe, AL.

Processing Times: 

• Please see individual listing for processing times.

• If you order multiple items with different processing times all items will ship according to the longest processing time.

• If you need your item sooner, please contact me before you place your order and I will be happy to discuss the options for expedited processing. 

Shipping:

• Shipping is via USPS. 

• Delivery time is dependent upon current USPS conditions. 

• Please carefully provide the correct mailing address. Items returned due to incorrect address will not be refunded and customer is responsible for the shipping charge to resend. 

• If the package shows damage when delivered please photograph the damage before opening. Also photograph any damage to the product. Please email photos to thedizzygrape@gmail.com.

• If an item is broken or damaged in shipping I will repair or replace it at no charge, please message me to make arrangements.

Returns/Refunds/Exchanges:

• Not all items are eligible for returns, refunds or exchanges. Please read carefully.

• I do not offer returns, refunds or exchanges on custom orders unless there has been an in-house error. Custom orders would be considered a product that you have requested a specific blend of colors, embellishments, names, phrases, logo, etc that is outside of what is shown on the listing purchased. 

• Returns are accepted on non custom orders under the following conditions: 

• Non custom orders are considered a product made with no modifications or personalization and are just as shown on the listing purchased.

• Customer must email thedizzygrape@gmail.com within 3 days of delivery.

• Customer is responsible for return shipping, item needs to be returned within 7 days. 

• A refund will be processed once the item is received back in the same condition it was sent.

• If an in-house error is made I will work diligently to correct the error.

Cancellations: 

• You may cancel your order within 4 hours of purchase, for any reason, for a full refund.

Custom Orders:

• I absolutely LOVE doing custom orders and would be happy to help you create that one of a kind unique item for your celebration! Please email me or message me and let me know what you have in mind. I will then contact you with some ideas and suggestions.

• Please note — custom orders are to be paid in full before any work begins on your item(s). 

• No refunds are given on custom orders. Once you receive the item if there is a problem please contact me directly within 3 days of delivery. 

Please Note: Actual colors may vary from colors shown based on your device settings. 

Thank you so much for supporting me and my small business!

-Diann